Returns & Refunds policy

Due to the nature of our products being food items, we do not accept returns for any orders once they have been delivered. This policy ensures the safety, hygiene, and quality of all our products for every customer.

If you wish to cancel your order, please do so on the same day the order is placed, and before it has been shipped. Once your order has been dispatched, it cannot be canceled.

If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.

Exchanges or returns are permissible under the following circumstances:

1. The product is damaged, or you have received the incorrect item.

2. The product's seal is broken upon delivery.

3. The product has expired before its delivery.

4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category.

Refunds: Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly. This will help ensure smooth processing in case of missing products.

If your refund request is approved by our executive team, the item must be picked up from your address in its original packaging. Once it reaches our warehouse, our team will inspect its condition, and based on the assessment, your refund will be processed within 15 days.

Cancellation Policy: We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. AAYUG reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer's personal or financial details.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@aayugorganics.com